Privacy Policy

Your Privacy Matters

At Unfolding Wellness, I am committed to protecting your privacy and maintaining the confidentiality of your personal information in accordance with HIPAA and New York State law.

By using this website or scheduling services, you agree to the terms outlined in this Privacy Policy.

Information I Collect

When You Use This Website:
- Name, email address, and phone number (via contact forms and booking)
- Insurance information (when booking with insurance)
- Browsing information (IP address, browser type, pages visited)

When You Become a Client:
- Health information and treatment records
- Payment information (processed securely through Stripe, Venmo, or Zelle)

How I Use Your Information

- Schedule and manage appointments
- Communicate about your care
- Process insurance claims and payments
- Send appointment reminders
- Improve website functionality
- Comply with legal and professional obligations

How I Protect Your Information

HIPAA Compliance: All health information is protected under HIPAA regulations.

Secure Platforms: I use HIPAA-compliant services including:
- Acuity Scheduling (appointments)
- Headway and Alma (insurance billing)
- Squarespace (website hosting)
- Encrypted video platform (therapy sessions)

Limited Access: Only I have access to your protected health information, except as required by law or with your written authorization.

When I Share Your Information

I Do Not Sell Your Information.

I may share your information only:
- With Your Consent - When you authorize me to share with another provider or family member
- For Treatment and Payment - With insurance companies, Headway, Alma, and payment processors
- As Required by Law - Court orders, suspected abuse/neglect reporting, or imminent danger situations

Your Rights

You have the right to:
- Access and request corrections to your information
- Opt out of marketing communications (if any)
- Request deletion of information (subject to legal record-keeping requirements)

To exercise these rights, contact me at info@unfoldingwellnesstherapy.com.

Third-Party Services

This website uses: Squarespace (hosting), Acuity (scheduling), Headway and Alma (insurance billing), and Stripe (payment processing). Each has its own privacy policy and maintains appropriate security measures.

I am not responsible for the privacy practices of external websites linked from this site.

Data Retention

Client records are retained for at least six years after the last date of service, as required by New York State law.

Changes to This Policy

I may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact

Questions about this Privacy Policy? Contact:

Unfolding Wellness
Nicole Memoli, LCSW-R
📧 nmemoli@unfoldingwellnesstherapy.com

HIPAA Notice:

Active clients receive a separate, detailed "Notice of Privacy Practices" as required by HIPAA.